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You are here: Home Terms & Conditions
Terms & ConditionsSamplesSample products are sent on request for inspection. More expensive products may be invoiced at the discretion of our sales team unless they are returned within 30 days. Cheaper products are normally supplied free of charge. Delivery Goods will be dispatched on your behalf on an overnight service and we cannot be held responsible for late deliveries once the goods have left our premises. Costs All prices are subject to origination costs, carriage and VAT. Average Lead Time The average lead time means the average amount of time to produce 1000pcs in a single colour print from receipt of your signed and approved order acknowledgement. We reserve the right to offer an alternative product of similar price if there is a stock shortage. Cancellations If an order is cancelled after receipt of your signed and approved order acknowledgement, there will be an administration charge of £25.00 plus the cost of any materials on any work carried out. Metallic Inks Gold and Silver inks have a reduced life due to their formulation. No guarantee for adhesion or longevity can be given on these colours. You can ask for an over-varnish to improve their wear resistance. Quantity Printed pens may be subject to 5% over or under run and be charged accordingly. Inspection upon Receipt All goods received by you must be inspected within 3 working days of delivery and any shortages or quality issues reported to the Promotional Pen Shop in writing. On no account can the goods be distributed by you until you are satisfied that they are of merchantable quality. No discounts or compensation will be given once the products have been distributed. Defective Goods In the event that we agree that defective goods were supplied, we will replace the goods at our cost. We will not accept any claims for consequential loss. In the event of the Promotional Pen Shop supplying incorrect or faulty goods, credit will only be given if the entire consignment is returned. Liability You shall be responsible for the suitability of goods in every way for the purpose for which they are intended. Whilst every effort will be made to deliver on time, there is no liability for delays occasioned by circumstances beyond our control. Any liability to you by the Promotional Pen Shop will be limited in total to the price of the goods. Logos and Images Logos and images shown on the website are for display purposes only and are not intended to suggest or imply that work was undertaken for any company, or that they endorse the product(s) upon which their name or logo is shown. The images are to illustrate the type of effect possible using the printing techniques available. Payment Terms We will require payment at the time of ordering for your initial order. You can buy online, or if you prefer, can download our printable order form and send it in to us with your cheque or card details. No extra charges are made to you for using the online shop or by making a card payment. If you wish to open an account after your initial purchase, please contact us for an application form. Terms are strictly 30 days from the date of invoice. All goods will remain the property of Promotional Pen Shop until payment is received in full. |
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