Terms & Conditions
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Terms & Conditions

Sample products are sent on request for inspection. More expensive products may be invoiced at the discretion of our sales team unless they are returned within 30 days. Cheaper products are normally supplied free of charge.

Goods will be dispatched on your behalf to UK addresses on an overnight service and we cannot be held responsible for late deliveries once the goods have left our premises.

All international sales shipping costs must be paid by direct bank transfer prior to production. Promotional Pen Shop cannot be held responsible for any delays during international shipping or customs clearance delays. Import duties payable are to be paid by the buyer and should be factored in to their costs. Promotional Pen Shop does not ship goods to any country duty paid.

All prices are subject to origination costs, carriage and VAT.

Average Lead Time
The average lead time means the average amount of time to produce 1000pcs in a single colour print from receipt of your signed and approved order acknowledgement. We reserve the right to offer an alternative product of similar price if there is a stock shortage.

If an order is cancelled after receipt of your signed and approved order acknowledgement, there will be an administration charge of 25.00 plus the cost of any materials on any work carried out.

Metallic Inks
Gold and Silver inks have a reduced life due to their formulation. No guarantee for adhesion or longevity can be given on these colours. You can ask for an over-varnish to improve their wear resistance.

Printed pens may be subject to 5% over or under run and be charged accordingly.

Inspection upon Receipt
All goods received by you must be inspected within 3 working days of delivery and any shortages or quality issues reported to the Promotional Pen Shop in writing. On no account can the goods be distributed by you until you are satisfied that they are of merchantable quality. No discounts or compensation will be given once the products have been distributed.

Defective Goods
In the event that we agree that defective goods were supplied, we will replace the goods at our cost. We will not accept any claims for consequential loss. In the event of the Promotional Pen Shop supplying incorrect or faulty goods, credit will only be given if the entire consignment is returned.

You shall be responsible for the suitability of goods in every way for the purpose for which they are intended. Whilst every effort will be made to deliver on time, there is no liability for delays occasioned by circumstances beyond our control. Any liability to you by the Promotional Pen Shop will be limited in total to the price of the goods.

Logos and Images
Logos and images shown on the website are for display purposes only and are not intended to suggest or imply that work was undertaken for any company, or that they endorse the product(s) upon which their name or logo is shown. The images are to illustrate the type of effect possible using the printing techniques available.

Payment Terms and Pricing
We will require payment at the time of ordering for your initial order. You can buy online, or if you prefer, can download our printable order form and send it in to us with your cheque or card details. No extra charges are made to you for using the online shop or by making a card payment. If you wish to open an account after your initial purchase, please contact us for an application form. Terms are strictly 30 days from the date of invoice. All goods will remain the property of Promotional Pen Shop until payment is received in full. All payments are to be made in Sterling. Unless otherwise agreed in writing, the price of the goods and/or services shall be that ruling at the date of despatch or completion and payment shall be net cash unless credit facilities are given in advance. Unless otherwise agreed in writing the Promotional Pen Shop reserves the right to vary the price of the goods on the website at any time, or by notice to the Buyer at any time before delivery if, and to the extent that there is any increase in the price or cost of goods to the Promotional Pen Shop by reason of any foreign exchange fluctuations, changes in currency regulations, alterations in duties or import, variations in the cost of raw materials, labour, services or transport, or by any reason or cause (whether or not of the same nature of the foregoing) beyond the control of the Promotional Pen Shop.

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